Privacy

P.1Who I am

This website, susantasapkota.com, is run by me, Susanta Sapkota, an automotive technician based on the Gold Coast, Queensland. When this notice says "I" or "me", it means me. You can reach me at contact@susantasapkota.com or on 0414 629 421.

P.2What I collect

When you use the contact form, I receive:

• your name
• your workshop or business name, if you add it
• the phone number or email address you give me
• your message

If you call, text or email me directly, I receive whatever you send, plus your phone number or email address.

Please only send what your enquiry needs. There's no need to send anything sensitive, such as health or financial details.

P.3How I use it

I use your details only to read your enquiry and reply to you, for example about a job, a website or anything else you've asked about. I won't add you to a mailing list or send you marketing.

P.4How the contact form works

When you press "Send message", your form is emailed straight to my inbox through my web host's email service. The website itself does not keep a copy of your message.

To stop spam, the form uses:

• a hidden field that people never see but automated spam tools fill in
• a check that the message was sent from this website
• a limit of a few messages per hour from the same connection. To do this, the site briefly stores a one-way scrambled (hashed) version of your internet address with the times you sent a message. It can't be turned back into your address, it contains no message content, it's only used for one hour, and old records are deleted automatically.

P.5Cookies, analytics and tracking

This site doesn't use cookies, analytics, advertising or tracking tools of any kind, and nothing on it follows you to other websites. The fonts are stored on this site, so loading a page doesn't send your details to a font service.

P.6Who else handles your information

I don't sell, rent or trade your details. The only other parties involved are the services that run the site:

• My web hosting provider, which runs the server. Like most hosts, it keeps standard access and security logs (such as internet address, browser type, pages requested and time) to keep the site working and secure.
• My email provider, which delivers and stores the emails you send me.

These providers may store data in Australia or overseas. I'd only share your details with anyone else if you asked me to, or if the law required it.

P.7How long I keep it

I keep your messages for as long as I need them to reply and follow up on your enquiry. If you ask me to delete them, I will. Copies may remain in my providers' backups until those backups expire.

P.8Keeping it secure

The whole site uses an encrypted connection (https), so your form details are protected while they travel to the server. I take reasonable care with my email account and devices. No website or email system can be completely secure, though, so please don't send anything you'd be uncomfortable sending by email.

P.9Seeing, correcting or deleting your details

You can ask me what details I hold about you, ask me to correct them, or ask me to delete them. Email contact@susantasapkota.com and I'll reply within 30 days.

P.10Concerns or complaints

If you're unhappy with how I've handled your information, please email me first and I'll do my best to fix it. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

P.11Changes to this notice

If I change how the site handles information, I'll update this page and the date at the top. The current version always applies.

See also: Terms of use